Comet Backup installation 

Windows 

System Requirements 

  • x86_32+SSE2 or x86_64 CPU architecture
  • Minimum 1024x600 screen resolution
  • Windows Vista, 7, 8, 8.1, 10, or newer
  • Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016, or newer

As of Comet 19.12.5, TLS 1.2 is mandatory in Comet Server. Windows Server 2008 users may require KB4019276 to continue accessing Comet Server; this update is also required for ESU (Extended Security Updates) for Windows Server 2008.

Microsoft ended Extended support for Windows 7, Server 2008, and Server 2008 R2 on January 14th 2020. Comet may not support older versions of Windows which are no longer under active security support from Microsoft.

Not compatible with Windows XP (released 2001) 

At the time of writing, there is no version of Comet available for Windows XP / Server 2003. All versions of Comet rely heavily on features that were only introduced in Windows Vista / Server 2008.

Windows XP / Server 2003 no longer receives security patches from Microsoft. It is unsafe to connect such a machine to the internet. If you are attempting to supply backup services to a customer in this situation, you should arrange to first upgrade their operating system with urgency.

Workarounds 

You can work around this issue by

  • installing Comet Backup on another machine, and then backup the XP machine over the network; or
  • virtualizing the XP machine, and backing up the VM guest from the VM host. This also allows you to remove internet access from the XP machine.

Installation 

Run the CometBackup_install.exe file and follow the prompts.

Once installed, the client software prompts for account details to log in.

Silent installation (Windows advanced) 

With username and password
Comet allows you to install and configure the software silently, by running install.exe /S /CONFIGURE=user:password via your remote management software. Silent installations must be started by running from the installer directory.

With install token (passwordless)
Comet also allows you to install the software and register the device silently, by running install.exe /S /TOKEN=installtoken via your remote management software. Silent installations must be started by running from the installer directory.

You can generate the installation token by calling API AdminCreateInstallToken and the token is for a single use only. It can be used to hide the username and password from the command-line parameters.

Other optional arguments

Disable shortcuts
Comet allows you to disable the software shortcuts for the silent installation, by adding command-line argument /SHORTCUT="disable". For example, if you want to install with token while no shortcuts are created, you can run the command-line install.exe /S /TOKEN=installtoken /SHORTCUT="disable"

Disable tray icon
Comet allows you to disable the tray icon for the silent installation, by adding command-line argument /TRAYICON="disable".

Log on backup.delegate service as Local System account
Comet allows you to explicitly set backup.delegate service to log on as Local System account for the silent installation, by adding command-line argument /ISLOCALSYSTEM="yes"

Service account 

Comet automatically creates a Virtual Account (NT SERVICE\backup.delegate) with all necessary permissions to back up files on the PC.

Isolating Comet Backup under a Virtual Account is supported on Windows 7 or later, and Windows Server 2008 R2 or later when that server is not a Domain Controller. On other machines (e.g. Windows Server 2008 RTM, and domain controllers) the backup service will run as LOCAL SYSTEM by default.

On a Domain Controller running Windows Server 2008 R2 or later, we recommend configuring a Managed Service Account inside Active Directory for the backup service. This allows you to isolate the backup service permissions in a password-less service account. You should apply this to the backup.delegate service (but not the backup.elevator service, used for software updates).

Upgrading 

The installer will safely remove and upgrade any prior version of Comet Backup, including those with a different software branding.

If the product name is changed as a result of the installation process, the newly-branded software may be installed into the old-branded directory name. You can avoid this issue by completely uninstalling and reinstalling the software.

Silent upgrade (advanced) 

You can silently upgrade the software remotely via the Comet Server interface, or by running install.exe /S via your remote management software.

Service account 

In Comet 19.12.1 and later, if you customize the backup.delegate service to use any other user account, your changes will be preserved in any future software upgrade.

In Comet 19.3.0 and later prior to 19.12.1, such changes will be preserved as long as the target user account is not LOCAL SYSTEM or NT SERVICE\backup.delegate.

Prior to Comet 19.3.0, different restrictions were in place for this process. For more information, please see the documentation that is included with your previous version of Comet Server.

Uninstall 

The software can be uninstalled via the "Apps and Features" section in the Windows Control Panel.

During this process, you may be prompted whether you wish to preserve any username/password credentials saved on this computer.

Prior to Comet 20.6.3, you can also remove the saved credentials manually by deleting the AppData\Roaming\backup-tool\config.dat file. If the backup.delegate service was running as the NT SERVICE\backup.delegate user, this is stored in the C:\Users\backup.delegate\AppData\Roaming\backup-tool\ directory; the path may differ if the service was running as another user account.

Silent uninstallation 

You can silently uninstall Comet Backup for Windows by passing the /S command-line argument (e.g. "C:\Program Files\Comet Backup\Uninstall.exe" /S).

If you also want to remove the saved username/password credentials, add this command-line "C:\Program Files\Comet Backup\Uninstall.exe" /S /ISDELETECREDENTIAL=yes

macOS 

System Requirements 

  • x86_64 CPU architecture
    • Including x86_64h
  • OS X 10.10 or later
    • We recommend using a version of macOS that receives ongoing security support from Apple (usually the last 3 versions)
    • OS X 10.9 was supported by Comet 19.12.1, the Comet 19.11.x series, and older versions of Comet

Installation 

The macOS operating system requires codesigning to be enabled in order to launch a downloaded .pkg file. If you have not configured codesigning for macOS, you will be unable to launch the installer. However, you can bypass this by right-clicking the .pkg file and choosing Open.

Run the Comet Backup.pkg file and follow the prompts.

Once installed, the client software prompts for account details to log in.

If you are running the .pkg file from the Downloads directory, macOS will offer to move the .pkg file to the Trash after a successful installation.

Silent Installation 

Silent installation on macOS requires Comet 20.12.5 or later.

With username and password

Comet allows you to install and configure the software silently, by running the below command via your remote management software. Silent installations must be started by running from the installer directory.

sudo launchctl setenv BACKUP_APP_CONFIGURE "user:password" && sudo /usr/sbin/installer -allowUntrusted -pkg "Comet Backup.pkg" -target /

With install token (passwordless)

Comet also allows you to install the software and register the device silently, by running the below command via your remote management software. Silent installations must be started by running from the installer directory.

sudo launchctl setenv BACKUP_APP_TOKEN "installtoken" && sudo /usr/sbin/installer -allowUntrusted -pkg "Comet Backup.pkg" -target /

You can generate the installation token by calling API AdminCreateInstallToken and the token is for a single use only. It can be used to hide the username and password from the command-line parameters.

Silently granting Full Disk Access permission

macOS 10.14 Mojave and later have added a requirement to grant the "Full Disk Access" permission. macOS does not allow programs to set this permission automatically and it cannot be set as part of the silent install with the above instructions.

However, if you are intending to use the silent install feature via an RMM software that acts as the device's MDM (e.g. Jamf / Addigy / Meraki Systems Manager / ...) then you can set a Privacy Preferences Policy Control (PPPC) that remotely enables the "Full Disk Access" option for Comet Backup's application ID. The application ID for Comet Backup can be customized via your Comet Server as part of the macOS client branding settings.

Upgrading 

The installer will safely remove and upgrade any prior versions of Comet Backup, including those with a different software branding.

Silent upgrade (advanced) 

You can silently upgrade the software remotely via the Comet Server interface, or by running /usr/sbin/installer -allowUntrusted -pkg "Comet Backup.pkg" -target / via your remote management software.

Uninstallation 

macOS does not have a standard system for uninstalling programs. However, you can still uninstall Comet by running the following command from a terminal window:

sudo -u root "/Applications/Comet Backup.app/Contents/Resources/uninstall"

This will automatically stop all running Comet processes, unregister Comet's launchd services, and remove all application files from the disk.

In Comet 19.12.7 and earlier, the uninstall program was in the MacOS subdirectory instead.

Uninstalling the software preserves any username/password credentials saved on this computer. If you also want to remove the saved username/password credentials, add this command-line:

sudo -u root "/Applications/Comet Backup.app/Contents/Resources/uninstall" --also-remove-saved-passwords

Linux (Debian, Ubuntu) 

Install Comet Backup using the "Other Distribution" package.

Linux (Red Hat Enterprise Linux (RHEL), CentOS) 

Install Comet Backup using the "Other distribution" package.

Linux NAS (Synology, QNAP) 

Install Comet Backup using the "Other distribution" package.

Linux (Other Distribution) 

This is a distribution-agnostic package that can be used if Comet does not have a more specific package available for your Linux distribution.

Please note that in order to avoid distribution-specific differences, the package does not automatically start on boot. You should configure your system to run the launch script in /opt/ on boot (e.g. via a systemd unit, upstart script, /etc/init.d/ script, or a line in init.rc).

System Requirements 

  • CPU: x86_64, or x86_32 with SSE2, or ARM (see below)
  • Kernel 2.6.23 or later
  • Dependencies
    • bash, xz, GNU awk, and standard GNU/Linux system utilities
    • ca-certificates and tzdata (see below)

ARM CPU support 

Comet Backup is available for multiple ARM platform variants. The Comet Backup installer will select the best available binary for your hardware at install-time.

The following platform variants are supported:

Platform Description
ARMv8l ARM 64-bit (Aarch64), no glibc required
ARMv7l ARM 32-bit with vfp, and a glibc-based OS with the "hard-float" ABI (gnueabihf)
ARMv6kl ARM 32-bit with vfp, no glibc required

Timezone database dependency 

Comet Backup on Linux requires the OS to provide an up-to-date timezone database, to perform timezone calculations

  • On many Linux distributions, installing the tzdata or timezone package should be sufficient
  • Otherwise, Comet will look for a timezone database in all of the following locations;
    • /usr/share/zoneinfo
    • /usr/share/lib/zoneinfo
    • /usr/lib/locale/TZ

CA certificate database dependency 

Comet Backup on Linux requires the OS to provide an up-to-date set of root certificate authorities, to validate HTTPS / SSL connections.

  • On many Linux distributions, installing the ca-certificates package should be sufficient
  • Otherwise, Comet will look for a certificate bundle in all of the following locations;
    • /etc/ssl/certs/ca-certificates.crt (used by Debian/Ubuntu/Gentoo etc.)
    • /etc/pki/tls/certs/ca-bundle.crt (used by Fedora/RHEL 6)
    • /etc/ssl/ca-bundle.pem (used by OpenSUSE)
    • /etc/pki/tls/cacert.pem (used by OpenELEC)
    • /etc/pki/ca-trust/extracted/pem/tls-ca-bundle.pem (used by CentOS/RHEL 7)

Installation 

Run the .run file. This is a self-extracting archive, and will need to be executed in an elevated environment.

The installer will

  1. install the software into a branded /opt/BRANDNAME/ subdirectory
  2. prompt you for an initial username and password
  3. register the current Linux device into that Comet account
  4. start running Comet Backup in the background.

If you make a mistake with the username/password prompt, you should follow the instructions below to completely remove the software, and then start the installation again.

Linux Installation options 

You can control the installer by setting environment variables in your shell before running the .run file.

The following options are available:

  • WRITE_INSTALL_LOG. Set this to a file path, to record details of the installation.
  • OVERRIDE_INSTALL_SERVER. Set this to a URL (including http/https and trailing slash) to override the Comet Server URL used by Comet Backup.

You can set an environment variable in bash either on the same line (e.g. WRITE_INSTALL_LOG=install.log ./Comet_Backup-xx.x.x.run) or as a separate export command (e.g. export WRITE_INSTALL_LOG=install.log followed by ./Comet_Backup-xx.x.x.run).

Silent installation (Linux advanced) 

Comet allows you to install and configure the software silently by running ( echo $username ; echo $password ; ) | ./Comet_Backup-xx.x.x.run via your remote management software.

Restarting at boot 

The installer creates a backup-daemon-start.sh script that can start the service. The Comet Backup agent on "Other Distribution" Linux can be restarted by running the backup-daemon-start.sh script.

In order for Comet Backup to start after a system reboot, you must configure this script to be run on system boot. Different Linux distributions support different methods for running commands on system boot: choose the most appropriate method for your Linux distribution. Some common choices are documented below.

Preserve HOME environment variable 

Comet uses the $HOME environment variable to find its saved credentials. When configuring Comet to start at system boot, ensure that the $HOME environment variable is set (i.e. to /root/), to ensure that Comet can find its saved credentials. If Comet is unable to log in, it's possible that your Linux distribution does not set $HOME at this early-boot stage. In that case, you should try running HOME=/root/ /opt/CometBackup/backup-daemon-start.sh & instead. Comet 19.8.0 and later will automatically try to use /root/ as the $HOME directory if $HOME is not already set or if it is set to a blank path.

Note: If you execute the .run installation script as root, this may have different results than if you execute the .run script using an elevated terminal session with 'sudo'. The 'sudo' command preserves the $HOME variable on Ubuntu; whilst on Debian the $HOME variable is erased, and sudo then sets it to the home directory of the originating user.

Start in the background 

If you are running commands over SSH, please be aware that the backup-daemon-start.sh script runs in the foreground and will die when the SSH session is closed. You can avoid this by running the script in the background.

You can run the script in the background (daemonize) by using the backup-daemon-start-background.sh file instead.

Prior to Comet 19.5.0, the backup-daemon-start-background.sh file is not available, and you must daemonize it yourself via nohup / disown / double-fork (e.g. ( cd /opt/CometBackup ; ./backup-daemon-start.sh >/dev/null 2>/dev/null & ) &).

Startup via rc.local 

You can make Comet Backup start at system boot by adding an entry to the rc.local file.

First, find the rc.local file on your system:

  • /etc/rc.local (Debian/Ubuntu)
  • /etc/rc.d/rc.local (CentOS/RHEL)

Add the following content to the rc.local file:

/opt/CometBackup/backup-daemon-start.sh &

If the rc.local file contains an exit 0 statement, the additional command should be added before such a statement.

As of CentOS 7, the rc.local file is not executable by default. You should run chmod +x on the rc.local file to enable using this method for startup scripts.

Startup via rc.d 

You can make Comet Backup start at system boot by adding a file to the rc.d directory.

First, find the rc.d directory on your system:

  • /usr/local/etc/rc.d (Synology DSM 6.1+)

Add a new file to the rc.d directory with the following contents:

#!/bin/bash
/opt/CometBackup/backup-daemon-start-background.sh

Mark the file as executable: chmod +x /usr/local/etc/rc.d/my-comet-startup-script.sh

Startup via cron 

You can make Comet Backup start at system boot by adding an entry to root's crontab.

  1. Run crontab -e -u root to launch a crontab editor
  2. Add the line @reboot /opt/CometBackup/backup-daemon-start-background.sh

Startup via init.d 

No further documentation is available for this topic.

Startup via systemd 

You can use the following unit as an basic example:

[Unit]
Description=Comet Backup Client
After=network-online.target

[Service]
Type=simple
RemainAfterExit=true
User=root
ExecStart=/opt/CometBackup/backup-daemon-start.sh

[Install]
WantedBy=multi-user.target

This unit file correctly starts the Comet Backup service at system boot.

However, the process management in systemd is not fully compatible with the way Comet's multi-process model works. In particular, there are compatibility issues with the software updater. As a result, the above unit is (A) unable to take advantage of process group cleanup; (B) unable to auto-restart the Comet Backup agent service; and (C) after a software upgrade, Comet will keep running but the unit will remain in "exited" state.

Autostart for graphical desktop application 

In the "Other Distribution" package, the graphical application is not automatically configured to start when the desktop logs in. You may add backup-interface --background as an autostart command to your desktop environment's settings.

Upgrading 

The "Other Distribution" version of Comet supports upgrading the software, with some caveats:

  • The .run file will automatically upgrade the existing version
  • The software can be remotely upgraded via the Comet Server web interface.

However, the existing service will only be replaced with the upgraded version if the product brand name is unchanged.

Note: If you delete the branded Comet directory and all its contents in /opt/, this will trigger a full-reinstallation of the client software, requiring the username and password.

Uninstall 

To uninstall "Other Distribution" versions of Comet, you should

  1. Stop all Comet processes
  2. Remove the relevant subdirectory under /opt/
  3. Remove any custom startup scripts

Change password on Linux client 

Use the 'Change Password' function in the client web interface, or change the password in the admin web interface.

Then fully uninstall and reinstall the client, using the new credential. Your device settings and Protected Items will be preserved.

Graphical desktop application for Linux 

This feature is available in Comet 21.3.6 and later.

By default, the Comet Backup application for Linux runs on the command-line only. You can control and configure the application via the web interface.

If you have a graphical Linux desktop environment (e.g. GNOME / KDE / XFCE, using X11 / Wayland), it is optionally possible to run the Comet Backup desktop application. In addition to the general Linux system requirements, use of this feature has the following additional requirements:

  • x86_64 CPU architecture
  • Qt 5.7 or later
  • Glibc 2.24 or later

These Qt and Glibc versions are present on most Linux distributions from 2017 or later, such as Ubuntu 17.04 "Zesty Zapus", Debian 9 "Stretch", Fedora 25 Workstation, CentOS 8, and any more recent Linux distribution version.

On Debian/Ubuntu, you may need to install the following package dependencies:

  • apt-get install libqt5gui5 libqt5svg5

On Fedora/CentOS, you may need to install the following package dependencies:

  • yum install qt5-qtbase.x86_64 qt5-qtsvg.x86_64

After installing Comet Backup for Linux for command-line usage, you can launch the /opt/CometBackup/backup-interface program. It is not necessary to launch this program as root; it will communicate with the installed Comet Backup background service regardless of what user account it runs as.

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